Privacy Policy
This Privacy Policy explains how Gambear collects, uses, stores, and discloses information when you access or use our website, products, and services (collectively, the “Services”). It also describes your choices and rights regarding your personal information.
By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree, please discontinue use of the Services.
1. Definitions
- Personal Information means information that identifies or can reasonably be linked to an individual.
- Processing means any operation performed on information (e.g., collection, storage, use, disclosure).
- Account means your registered user profile on the Services.
2. Information We Collect
We collect information in the following ways:
2.1 Information you provide to us
Depending on how you use Gambear, you may provide:
- Account details: username, email address (if used), password (stored in encrypted/hashed form), settings and preferences.
- Support communications: messages sent via Live Chat or email, and any details you include.
- Optional information: any additional data you choose to share with us.
2.2 Information collected automatically
When you use the Services, we may automatically collect:
- Device & technical data: IP address, device identifiers, browser type, operating system, language, time zone.
- Usage data: pages viewed, time spent, clicks, navigation paths, feature usage, and timestamps.
- Log data: security and diagnostic logs to help protect the Services and investigate issues.
2.3 Payment and transaction-related information
Gambear supports crypto-based transactions. We may process:
- Wallet-related data: deposit addresses generated for your Account, transaction status and metadata visible within the Wallet (e.g., coin, network, amount, timestamps).
- Blockchain data: public transaction data available on-chain (e.g., tx hash), when relevant for support and reconciliation.
Important: Crypto transfers are typically irreversible. Always confirm the address and network before sending.
2.4 Information from third parties
We may receive limited information from:
- Payment/on-ramp providers (if you choose to use them) to confirm transaction status or manage risk.
- Security/anti-fraud providers to help detect suspicious activity.
- Analytics providers to measure performance and improve the Services.
3. How We Use Information
We use information to:
- Provide and operate the Services (account access, gameplay features, wallet display and transaction status).
- Maintain security and prevent fraud, including detecting suspicious activity and enforcing our Terms.
- Provide customer support, troubleshoot issues, and respond to requests.
- Manage rewards and promotions (e.g., XP/level tracking, bonus eligibility, promo redemption).
- Improve and optimize the Services (performance, reliability, usability).
- Comply with legal obligations and respond to lawful requests.
4. Legal Bases for Processing (Where Applicable)
Depending on your location, we rely on one or more of the following:
- Performance of a contract (to provide the Services you request).
- Legitimate interests (security, fraud prevention, service improvements).
- Consent (where required, e.g., certain cookies).
- Legal obligations (compliance and lawful requests).
5. Cookies and Similar Technologies
We use cookies and similar technologies for:
- Essential functionality (session management, authentication, security).
- Preferences (language, UI settings).
- Analytics (understanding how the Services are used).
- Attribution/marketing (where applicable, such as referral tracking).
You can control cookies through your browser settings. Disabling essential cookies may affect functionality.
6. How We Share Information
We do not sell your personal information. We may share information only as necessary:
6.1 Service providers
We may share information with vendors that help us operate Gambear (hosting, analytics, customer support tools, security). They are permitted to process information only under our instructions.
6.2 Payment/on-ramp providers
If you use third-party payment or on-ramp services, they may process your information under their own privacy policies. We recommend reviewing their policies directly.
6.3 Legal, security, and compliance
We may disclose information if required to comply with law, protect the safety and integrity of the Services, investigate fraud, or enforce our Terms.
6.4 Business transfers
If Gambear is involved in a merger, acquisition, or asset sale, information may be transferred as part of that transaction, subject to appropriate safeguards.
7. Data Retention
We retain information only for as long as necessary to:
- provide the Services,
- maintain security and prevent fraud,
- resolve disputes and enforce agreements,
- meet legal and compliance requirements.
When information is no longer needed, we delete or anonymize it where feasible.
8. Security
We use reasonable administrative, technical, and organizational safeguards designed to protect information (access controls, monitoring, secure storage, and encryption in transit where applicable). No system is completely secure, and we cannot guarantee absolute security.
You are responsible for maintaining the confidentiality of your login credentials.
9. International Transfers
Our infrastructure and service providers may be located in different jurisdictions. As a result, your information may be processed outside your province/country. Where required, we apply safeguards to protect your information during such transfers.
10. Your Rights and Choices
Depending on your location, you may have rights to:
- request access to your information,
- request correction of inaccurate information,
- request deletion or restriction (in certain cases),
- withdraw consent (where processing is based on consent),
- object to certain processing (where applicable).
To submit a request, contact us using the details below. We may need to verify your identity before fulfilling requests.
11. Children’s Privacy
The Services are intended for adults only. We do not knowingly collect personal information from minors. If you believe a minor has provided information to us, please contact support so we can take appropriate action.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will revise the “Last updated” date above. Continued use of the Services after an update means you accept the revised policy.
13. Contact Us
If you have questions about this Privacy Policy or your data:
- Email: [[email protected]]
- Live Chat: available on the Gambear website
- Address: [Insert legal entity address]